GOLF | CASUAL | ACTIVE WEAR

14 DAY RETURNS & REFUNDS

40K MONTHLY VISITORS | EST 2022.

Need to return your order?

You can return items in their original condition within 14 days for a refund, exchange, or a gift voucher.

Please follow our easy step by step instructions below:

STEP 1: READ BELOW TO SEE IF YOU ARE ELIGIBLE TO RETURN YOUR ORDER

How long do I have to return my order?

You have 14 days from the date you receive the parcel to return it. Any orders sent back after this period will be rejected and returned to you. We can see how long the order has been with you from the tracking, so please ensure returns are made within the allowed timeframe.

What returns do you not accept?
  • Any items smelling of smoke/body odour
  • Due to hygiene reasons swimwear & underwear can not be returned
  • Items that have had the swing tags, labels removed
  • Items that show signs of wear
  • Items that come back with pet hairs on
  • items that have been worn or damaged in the wash are not our liability

How long will it take to receive my refund?

Refunds are processed within 1/4 working days from when we receive the item(s).

How do I request an exchange?

If you are exchanging for a different size, simply indicate the desired size on the invoice/returns form, and we will handle the rest. For exchanges involving a different product, please email us at info@swingsupply.co.uk, and our returns team will assist with the process. If the new item costs less, we will refund the difference. If it costs more, we will send an invoice via email that you can easily pay through our checkout with a click of a button.

When will I know when you have received my return?

If your item is marked as signed for, it means we have received it. Returns are typically processed within 1 to 4 working days after that.

STEP 2: PREPARE YOUR RETURN

If you've misplaced the returns form included with your order, please complete the form below.

DOWNLOAD RETURNS FORM

Please note: The item remains your responsibility until it arrives with us. In the unlikely event it is lost in transit, Royal Mail's signed-for service offers compensation up to £100. For additional coverage, we recommend using a special delivery service for extra insurance.

When returning your item, securely package it using the original packaging or a suitable alternative, and remember to include your completed returns form or invoice inside the parcel.

STEP 3: TAKE THE ITEM TO ANY POST OFFICE

Please ensure you send your return to the address below using Royal Mail only, as it is a Royal Mail PO Box. We will not receive your return if sent via any other courier.

FIND ROYAL MAIL SERVICES NEAR ME

STEP 4: KEEP PROOF OF YOUR RETURN

Ensure you retain the proof of postage and your tracking number until your return has been processed.

Return Address:
SWING SUPPLY,
PO BOX 422,
HERTFORD,
SG13 9NE.

Please note: Returns must be sent using a Royal Mail tracked service to ensure delivery. We will not receive returns sent with other delivery companies

Any other return queries?

We aim to reply within 24 hours Mon - Fri!